Sales & Customer Service AssociateUPS
Job Description for Sales and Customer Service Associate:
SUMMARY: Provide customers with efficient and effective service to exceed expectations while promoting products and services to meet their needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
-Greet customers in a friendly manner; determine customer needs, and how to exceed their expectations.
-Deliver exceptional customer service.-Be knowledgeable of products and services offered and properly promote them to customers.
-Receive, sort and place mail in mailboxes accurately.
-Record all sales transactions accurately in Point of Sale system.
-Pack contents for shipping using established procedures and products.
-Receive and process packages for shipping, including lifting and weighing packages, accessing shipment manifesting software, and generating labels. May require retrieving packages from customer's vehicle when requested.
-Operate copiers, fax machines, binding equipment and all other office machines in a safe, efficient and productive manner.
-General housekeeping duties.
-Other duties as assigned.
Customer service and sales experience in a retail environment is a plus, but not required. Computer experience highly desirable. Ability to use tact and diplomacy to maintain harmonious relationships with customers in person and over the phone. Ability to lift 40 pounds. Ability to stand for extended periods of time. This is a part-time position. Starting salary between $8.10-$9.50, depending upon ability.