ITSM Technical Architect
Maxim Technologies Inc has positions ITSM Technical Architect (MAX181207) with Master's degree in Engineering(any), Comp Sci/Appl, Tech or related & 2 years of experience to Architect/Design, troubleshoot & manage tech solutions for ITSM processes like Service Desk; Incident,Problem, Change & Configuration Management modules using ITSM tools like HP Service Manager, Asset Manager, Connect-It, UCMDB, Site Scope, BAC; Service Center & Service Now with exp on XML, Java & workflow-based tools like Blue Prism. Integrate different ITIL Systems like Service Center, Service Manager with other fulfillment tools like Siebel, SAP, HPOO, UCMDB & Java-based appl. Exp in integration technologies like XML parsing, Java web services, Windows APIs & middleware tools like Connect-It. Wrk loc in Hilliard, OH with required travel to client locations throughout the USA.