Customer Service Representative-Sales and Sales Professional
Assists customers with inquires regarding delivery service and billing. Prepares daily, weekly and monthly reports. Performs needed software processes and scheduled maintenance. May represent the company at public functions, and events for sales and service purposes.
Essential Functions
Assists customers, contractors, and other co-workers in person and by telephone by providing customer service information. Perform outbound telemarketing sales calls to potential customers. Answers department telephones. Prepares needed department reports and billings. Types data entry in circulation computer. Keeps reports in an orderly manner. Files data as needed.
Additional Duties
Enters circulation draw and contractor information. Runs daily complaint reports and dispatches to redelivery agents. Prepares daily weekly and monthly reports. Assists the Customer Service Team Leader with administrative duties as required. Prepares daily manual subscriber billing and data packages as needed. Processes and prepares contractor and subscriber billing.
Knowledge, Skills and Abilities
Ability to communicate with customers, contractors, and co-workers in a professional manner. Ability to work in a well-structured, high stress, competitive environment. Knowledge of proper grammar, punctuation and spelling. Proper solving, analytical abilities and interpersonal skills required. Sales Skills.
Minimum Requirements
Position requires a high school diploma or equivalent. Computer knowledge a must. Customer Service experience. Business-Casual dress required for the office.
Physical Requirements
Ability to operate telephone and computer keyboard simultaneously. Ability to spend up to 4 hours on the phone per 8-hour day. Wrist movement and finger dexterity and twisting movements are required. Position requires sitting 6 or more hours per 8-hour shift. Squatting, bending, kneeling, reaching and twisting will be necessary on occasion. Climbing stepladder and stairs are also required on occasion.
Environmental Conditions
Position is routinely exposed to glare (VDT) from computer display terminal 6 or more hours per day. Position is exposed to overhead fluorescent lighting and to ringing telephones continuously.
Administrative Information
This position reports to the Circulation Customer Service and Sales Leaders. This position is a part time position requiring weekend duties.