Hotel Front Desk Agent, Housekeeping
Front Desk and Housekeeping
Hotel experience required.
We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation.
Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.ResponsibilitiesPerform all check-in and check-out tasks. Manage online and phone reservationsInform customers about payment methods and verify their credit card data. Register guests collecting necessary information (like contact details and exact dates of their stay). Welcome guests upon their arrival and assign rooms. Provide information about our hotel, available rooms, rates, and amenities. Respond to clients’ complaints in a timely and professional manner. Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs. Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
Housekeeping: Remove all garbage from buildings. Maintain linen stock on buildings to established pars. Report maintenance issues to maintain rooms in order. Deliver requested items in a timely manner. Clean guest rooms as needed and/or instructed by management.