Best Western

Crystal River , FL

Assistant General Manager

Best Western
Crystal River, FL Full-time
Posted on September 6, 2019

Assistant General Manager

Best Western Hiring for Assistant General Manager Hospitality Experience Required Potential to Advance.

A hotel assistant general manager manages many different aspects of the hotel's day-to-day operations. For example, they oversee the housekeeping of the hotel, the duties of the front office, and the stock in.

Core Accountabilities:

  • Monitor and evaluate all department daily activities to ensure the successful operation of hotel facilities, services, and amenities
  • Establish and review departmental standards, guidelines and objectives
  • Oversee hotel administrative processes such as staffing, training and budgeting/finance to ensure proper planning and organization
  • Support the hotel's sales and business strategies to maximize revenues and profitability
  • Partner with General Manager to create a positive work environment; Serve as a support resource for front line staff in all departments
  • Conduct daily walk-throughs and quality checks to drive exceptional service and guest satisfaction at all points of contact, to include pre-arrival, check-in/check-out, food & beverage, transportation, housekeeping, laundry, banquets, conference services, and maintenance
  • Plan, organize and delegate daily operational activities against forecasted business volume
  • Drive effective communication across all departments to ensure consistency, cohesiveness, and understanding of objectives and priorities
  • Address and respond to guest comments on travel review sites, comment cards or other mediums
  • Issue supplies and equipment as needed and participate in regular inventories to ensure proper supply levels
  • Intervene, assist and document instances of guest or employee incidents
  • Approve and process vendor invoices, complete bank deposits, audit cash banks and perform other accounting-related functions as necessary